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Privacy Policy

Last updated: February 17th, 2025.

This policy applies to citizens and permanent residents of Canada only.

1. Introduction

Welcome to Pinax.Network. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information. By using our website and services, including our blog, you consent to the practices described in this policy.

2. Information We Collect

TLDR: We gather blockchain data, limited user data (e.g., name, email, blog comments), usage data (like IP addresses), and cookies/trackers to improve our services and user experience.

We collect the following types of information, recognizing the public and immutable nature of blockchain data:

  • Blockchain Data: We collect and process data from various blockchains, including transaction history, smart contract interactions, token data, and data generated by decentralized applications (dApps).
  • User Data: When you log in to the Pinax.Network platform or interact with our blog, we collect and store limited user data, including your name or nickname if you choose to do so, email address, and comments made on our blog.
  • Usage Data: We may collect information about how you interact with our website, blog, and services, including IP addresses, browser types, and pages visited.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze user behavior, and improve our services.

3. How We Use Your Information

TLDR: We utilize blockchain data for analytics and services, user data for personalized experiences and communication, and blog comments to foster community interaction. We also analyze usage data (via cookies) to refine our website and services.

We use the collected information for the following purposes, with a focus on blockchain data and blog interactions:

  • Blockchain Data Utilization: We use blockchain data to deliver and enhance our services, providing insights, analytics, and information available on the respective blockchain.
  • User Data: We use user data to personalize your experience, respond to inquiries, and send updates and marketing materials. Your comments on our blog are used to engage in discussions and build a community.
  • Blog Interactions: Interactions on our blog, including comments, are meant to foster discussions and community engagement. Please be aware that comments made on our blog may be publicly visible and attributed to you.
  • Usage Data and Cookies: We analyze user behavior to improve our website, blog, and services, employing cookies for tracking and analytics.

4. Information Sharing

TLDR: We don’t sell or rent your personal info. We only share data with service providers (for both blockchain services and our WordPress blog) and comply with legal requirements if needed. Some browsers may limit opt-outs for tracking.

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances, with an acknowledgment of the public and immutable nature of blockchain data and the common privacy policies of WordPress blogs:

  • Service Providers: We may share blockchain data with trusted service providers who assist us in delivering our blockchain-related services. Blog-related data may be shared with third-party services used in running our WordPress blog.
  • User Data Sharing: We do not share your limited user data with third parties except as required by law.
  • Legal Requirements: We may disclose information, including blockchain data, when required by law or in response to a valid legal request.
  • Opt-Out: Please note that some browsers may not allow you to opt-out of certain tracking technologies, which could affect your user experience.

5. Use of GitHub for Authentication

TLDR: Pinax uses GitHub OAuth to streamline user login. GitHub shares your email, username, and profile photo with Pinax under GitHub’s privacy policy. Pinax only has read access to this data.

Our platform uses Github for OAuth user authentication, which includes email addresses and public GitHub data, such as profile name and profile photo. When you connect to Pinax through GitHub, GitHub shares this data with Pinax. Pinax has read-only accessto this data. GitHub’s use of your data operates under GitHub’s privacy policy, available here: GitHub Privacy Policy.

Data Shared with Pinax:

To facilitate user login and account setup, we collect the following information from GitHub:

  • Email Address
  • GitHub Username
  • GitHub Profile Photo

6. Use of Stripe for Payment Processing

TLDR: Pinax uses Stripe to handle payments and subscriptions. Stripe collects necessary payment info, and we share relevant details for transactions. Stripe is an independent processor with its own privacy rules, and certain records (invoices, transaction details) may be retained by law.

Our platform uses Stripe to process payments, including subscriptions, transactions, and financial interactions within our SaaS. When you make a payment, Stripe collects and processes your payment details, including your name, billing address, email, and payment method. Stripe acts as an independent payment processor and operates under its own privacy policy, available here: Stripe Privacy Policy.

Data Shared with Stripe:

To facilitate transactions and comply with security requirements, we share the following information with Stripe:

  • Name and contact details (email, phone number, billing address)
  • Payment details (excluding full card information, which is handled directly by Stripe)
  • Transaction history and related metadata
  • Device and browser data for fraud prevention. Stripe may further share this information with third-party risk and fraud prevention services to ensure payment security.

Stripe Connect for Vendors:

If you are a vendor using our platform, we may require you to onboard with Stripe Connect to receive payouts. This process involves sharing additional business and identity verification information with Stripe. We do not have access to the full details provided to Stripe for onboarding but may retain limited information for compliance and support purposes.

Data Retention and Removal:

Under applicable laws (e.g., GDPR, CCPA), you have the right to request the removal of your personal data. However, financial transaction records, including invoices and payment details, may be retained as required by law. If you wish to request data removal, please contact us, noting that Stripe may have separate retention policies for data under their control.

Fraud Prevention & Security Measures:

Stripe employs security measures, including AI-based fraud detection, IP tracking, and risk analysis, to protect transactions. We do not have access to full fraud review details conducted by Stripe, nor do we control their risk assessment methods.

Changes to this Policy:

We may update this privacy policy to reflect changes in our payment processing methods or legal requirements. If material changes occur, we will notify users via email or platform updates. For further questions regarding Stripe’s privacy practices, please visit: Stripe’s Privacy Center.

7. Data Security

We implement reasonable security measures to protect your data, recognizing that blockchain data is inherently public and immutable. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies to collect and store information about your usage of our website, blog and web application. You can view our full cookie policy here. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

9. Your Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete your user data. To exercise these rights or if you have questions about your data, please contact us at contact email.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Analytics

We may use technologies and third-party tools for analytics purposes. Some of our analytics partners include:

  • Google Analytics: For more information, please visit Google Analytics's Privacy Policy. To learn more about how to opt-out of Google Analytics's use of your information, please click here

12. Administrative Purposes

TLDR: We use your info for day-to-day operations, like security, fraud prevention, research, customer support, and compliance with legal obligations.

We use your information for various administrative purposes, such as:

  • Pursuing our legitimate interests, including direct marketing, research and development (including marketing research), network and information security, and fraud prevention.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity.
  • Measuring interest and engagement in our Services.
  • Short-term, transient use, such as contextual customization of ads.
  • Improving, upgrading, or enhancing our Services.
  • Developing new products and Services.
  • Ensuring internal quality control and safety.
  • Authenticating and verifying individual identities.
  • Debugging to identify and repair errors with our Services.
  • Auditing relating to interactions, transactions, and other compliance activities.
  • Enforcing our agreements and policies.
  • Complying with our legal obligations.

13. Marketing and Advertising our Products and Services

We may use your personal information to customize and provide you with tailored content and advertisements, subject to applicable law.

Our marketing efforts may include email campaigns, custom audiences advertising, social media promotions, and "interest-based" or "personalized advertising", which may involve cross-device tracking.

If you have inquiries regarding our marketing practices or wish to opt out of the use of your personal information for marketing purposes, you can contact us at any time using the contact information provided below.

14. Contact Us

If you have any questions, concerns, or requests regarding your data, this Privacy Policy, or our practices, please feel free to reach out to us at info@pinax.network. We are committed to addressing your inquiries and requests promptly.